How To Make A Support Section

Crafty Syntax

Do you need a chat system for you “support” section? A good chatting program to help give customer support is Crafty Syntax. You can install it easily and give real time support. These systems get in handy if you have a business online or you’re offering any kind of service. Just follow the instructions stated below:

1. Log-in to your hosting server.

2. Add a MySql database to use with Crafty Syntax. You’re going to need information such as SQL server, database, username, and password.

3. Now go back to the hosting Control Panel and look for the Fantastico icon. It is a blue smiley face icon.

4. On the list of programs, look for Crafty Syntax. It should be under chat service.

5. Proceed to install it. The files needed would be automatically placed on your server.

6. Click the “Finish installation” button.

7. Open you browser and go to: http://www.yourdomain.com/livehelp/setup.php.

Note: Change www.yourdomain.com to the actual name of your site.

8. An installation screen would show up. Select the language and New Installation type on that window.

9. Define the title or the name that you’d like to call your website’s chat system.

10. Put in the URL where you’d like to access the Crafty Syntax admin page. The default settings are recommended.

11. Set the username and password for use to access the Admin page.

12. Type the admin email, which will be used for cases such as lost password.

13. Type the full path to Live Help. The default settings are recommended.

14. Type the opening message that you’d like your customers to see once they initiate a chat.

15. Select the type of database that you’d like to use. If you have setup a MySQL database in step 2, select MySQL from the list.

16. Type the server, database, username, and password that you have created in step 2.

17. Click Install.